FAQ

Take your target working height and add about 1 m (your outstretched reach). To work at 4 m, aim for a ladder of around 5 m. If in doubt, use our quiz or drop us a line: we'll point you to the right model.

Allow for the extended height + about 1 m of outstretched reach. A 3.80 m ladder, for example, lets you work comfortably at around 4.80 m — enough to reach a gutter, a high ceiling or a first floor without straining. The exact height is shown on each product page.

Yes. Folded down, our ladders are very compact (often 70 to 90 cm): they slip into the boot of a Berlingo, a Kangoo or behind the seats of a van, with no roof rack. The exact folded height is shown on each product page.

Yes, very slightly — and that's a benefit. Extended to its maximum, the aluminium moves with you rather than springing back sharply: the climb is smoother and safer. Nothing like the excessive springiness of some budget telescopic ladders: the flex stays minimal and controlled, even loaded up to 150 kg.

No. Folding down is slowed rung by rung thanks to the Soft-Close system: the sections come down gently, never with a sharp drop. Your fingers stay clear of the pinch points.

Yes. You extend and lock rung by rung, to the exact height you need. No need to open it fully to change a bulb or clean a low gutter.

No. The tubes slide with a calibrated clearance and a surface treatment that limits dust build-up. An occasional wipe with a dry cloth and storage away from damp are enough to keep it sliding freely, season after season.

Yes. The top is fitted with end caps that rest against the surface without scratching or marking it, and the width of the stiles spreads the pressure. Ideal for not leaving marks on a light-coloured wall or fresh paint.

On our combination models, yes: the central hinge turns them into a free-standing step ladder. The wide non-slip feet absorb small differences in level; on stairs, set each leg to a different height to keep a stable footing.

A clear “click” is heard when the hinge locks and the latches snap into the closed position. Before every climb, check visually that both latches are properly engaged: it's the safety habit to get into.

It is strongly recommended: it widens the footprint on the ground and markedly increases side-to-side stability. On soft ground or when working at height, always fit it.

Yes. All our ladders meet the EN 131 standard (professional use) and support a load of up to 150 kg. Rung-by-rung locking, wide stiles and non-slip feet: they're built to take a daily working pace on site, not just occasional DIY.

Every ladder comes with a 2-year guarantee and is supported by UK-based after-sales support. The guarantee covers manufacturing defects and any part that fails under normal use.

Dispatched the next day after your order, with free delivery by tracked courier in 2 to 5 working days across the UK, with tracking from dispatch through to delivery.

You're covered. In the event of breakage, abnormal play or a part failing under normal use, send us a photo: we'll reply within 24 working hours and arrange the repair or replacement, with no complicated returns. No overseas middleman: a direct UK-based point of contact.

Yes. You get a 30-day money-back guarantee. If the model isn't right for your needs, get in touch and we'll arrange the return.

No complicated paperwork. A detailed invoice is available for every order: emailed to you and accessible from your account. Need your company's registered name and VAT number to appear on it? Let us know at checkout or drop us a line.