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Every ReachMaster ladder ships with a full 2-year manufacturer's guarantee — because we stand behind the quality of what we make.
Our 2-year guarantee is comprehensive and designed to be genuinely useful. If your ladder develops a fault in normal use, we'll sort it — no complicated processes, no small print designed to catch you out.
Any failure of the rung-locking system that compromises safe operation.
Structural cracks or deformations resulting from a manufacturing defect.
Premature deterioration of the non-slip rubber feet under normal conditions.
Any defect in the safety system that prevents fingers being trapped during collapse.
Defects affecting the structural integrity or safe deployment of the stabiliser bar.
Any fault attributable to the quality of materials or the standard of manufacture.
In the interest of clarity, here's what falls outside our guarantee. These are industry-standard exclusions — not hidden get-outs.
We keep the process as straightforward as the product itself. No lengthy forms, no weeks of waiting.
Email our support team with your order number and a brief description of the fault. A photo or short video helps us process your claim faster.
Our team reviews your claim within 24 hours and confirms whether it falls within the guarantee terms. We'll be clear and honest with you.
If your claim is approved, we send a replacement at no cost to you. Free collection of the faulty unit is arranged where applicable.
Yes. Our guarantee covers ladders used in both domestic and professional trade applications, provided the ladder is operated within its rated load capacity and used for its intended purpose.
No registration is required. Your guarantee starts automatically from the date of purchase. Keep your order confirmation email as proof of purchase — that's all you'll need if you ever make a claim.
Contact us regardless. While our formal guarantee period is 2 years, we assess every case on its merits. If a ladder fails due to an obvious material defect shortly after the period expires, we'll always look to find a fair resolution.
Once your claim is confirmed, replacements are dispatched the next working day via our standard next-day delivery service. We know you can't afford to be without a ladder for long.
Not at all. This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015. Those rights are not limited or excluded by anything in this guarantee.
Shop with confidence. Free next-day delivery across the UK.
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